Tel: 01444 230397


Terms And Conditions Of Use

Terms.

The use of this website is governed by the policies, terms and conditions set forth below.

Please read them carefully.

By using this site, ordering from this website or ordering by phone you agree to these terms of use.

If you do not agree to these terms, you may not use this site.

We reserve the right, at any time, to modify, alter, or update these Terms and Conditions, and you agree to be bound by such modifications, alterations, or updates

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-14 day delivery time.  

Shipping Methods. Merchandise will be shipped using Ground Service where possible. 

International shipping. Any consignments above 2kg, please enquire for shipping rates.

Damaged Shipments. Damaged shipments from handling must be claimed with the mail carrier. If any packages are missing or damaged, be sure to note this on the signed for receipt. If you notice concealed damage after the delivery person has left, keep all the packing and call the mail carrier to file a claim. We are not responsible for damage caused by the mail carrier.  

Manufacturers Defects. If a product appears to have a manufacturers defect, email our Customer Service department for instructions. Do not return products without first contacting us to receive instructions.  

Return Merchandise Policy. You have 7 days from the ship date to receive refunds. You must email the refund request to support@memorablemascots.combefore returning any item to receive mailing instructions. 

Please Note. For unwanted items there is a restocking fee of 15% of the total value of the order

If you received a different product than initially purchased, the item must be returned with the following:  

All original contents (product, instructions, etc.).  

Original packaging.  

Original invoice or receipt.  

Once a return is authorised by our returns department you should:  

Return the item to the address given to you by our returns department.  

Keep your mailing records for proof of shipment in the event of loss of returned merchandise. We can not be held liable for return merchandise that does not reach our returns department.  

We can refund shipping costs only if the return is a result of our error. You are responsible for all mailing charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.  

Terms of Use. All our mascots and desk ornaments are sold as items of motoring memorabilia and are (as such) not intended for use on the road.

We, as the seller, will not accept any responsibility or liability for the incorrect use or mounting of any of our mascots or for damage or injury to any person or property, or prosecution relating to the use or misuse of any of our mascots by whatever means.  

UK and Foreign buyers. It is the purchasers responsibility to check that your country’s laws allow the purchase and use of any of our products we will not accept any returns on this basis.

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Email: info@memorablemascots.com   Tel: 01444 230397

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